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We are delighted to have you stay with us.

We have designed this space to provide you with all the essential information and services available during your stay at Ixchel Beach Hotel. 

Navigate through this site to find all the information you need to ensure a comfortable and enjoyable experience.

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Your safety and comfort are our top priorities.

Please wear your bracelet throughout your stay to help us maintain the exclusivity of our services and facilities.

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Service  Schedules



3:00 PM



12:00 PM



7:30 AM to 9:00 PM



9:00 AM to 9:00 PM


Room Service:

7:30 AM to 9:00 PM 

Dial Ext. 6005


Beach Service:

10:00 AM to 5:00 PM

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Hotel Ixchel Front Vew

Swimming Pool

Relaxing retreat with extended hours from 8:00 AM to 8:00 PM, perfect for a refreshing dip or lounging by the water.

Ixchel hotel Beach Pool

Available at no charge; simply stop by the Front Desk to get one.

Chairs and Umbrellas

Image by Efkan Senturk

Provided for your convenience at the beach or swimming pool.


(Unreturned towel fee: $20 USD)

Beach Towels

Image by William Hook

Internet Access

(Unlimited free access for email, social networks, and navigation sites like YouTube. Netflix performance may vary.)

 Wi-Fi Network: 

Ixchel Portal

Comida informal de dim sum

From tasty treats to savory delights, we've got your cravings covered – delivered straight to your door.

Room Service

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 Indulge your palate with delectable dishes crafted from fresh, locally sourced ingredients at our on-site restaurant & bar.

Sistema digital seguridad

Safety Box

Every room has a digital safe. Please use it for your documents, valuables, and important items. The hotel is not responsible for any objects lost in your room or on the hotel property.

Hotel Maid

We ensure your room is impeccably clean and comfortable throughout your stay.



Open from 6:00 AM to 10:00 PM, our Gym provides a well-equipped space for you to maintain your fitness routine during your stay.


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Time to plan your next vacay game!

Lock in your spot at Ixchel Beach Hotel and get ready for your next visit to paradise. Visit our Website and take advantage of our direct rates!


Available at an additional cost.

Familia en Piscina

National and International Phone Calls

Ground Transfer to Airport (upon reservation)

National and International Phone Calls

Money Exchange

Laundromat: $55 pesos per coin

Extra Bed (upon availability)

Cribs (upon availability)

Medical Assistance (on request)

Baby-Sitting Assistance (upon request, 24 hours in advance)

Late Check-Out (upon availability)

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Sunset at Ixchel Hotel

Hotel  Policies

We are a 100% Smoke Free Hotel (in and outside your room, and hotel areas) Ashtrays are available at hotel accesses.

Common areas schedule: From 7:00 am to 8:00 pm

Visitors are only allowed in the lobby.

The Access to the rooms, the use of the facilities, beach chairs and umbrellas is exclusively for Ixchel registered Guests.

All unattended objects will be sent to the front desk.

For your safety, please do not swim more than 50 meters into the ocean.

At Ixchel, having a good rest is important, so we ask that all voice levels and other noises be kept to a minimum from 11:00 pm till 9:00 am.

The Access to Guerrero Street will be open from 7:00 am to 8:00 pm, after that, the access will be through Hidalgo Avenue.

We hope you enjoy your stay at Ixchel Beach Hotel! If you have any questions or need assistance, please contact us at the front desk or through our contact details provided above.

Break time Ixchel Hotel



Hidalgo Avenue, Downtown Playa Norte

Isla Mujeres, Mexico


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