Hotel Policy

Applicable Deposit Policy             
50 percent of the total may be charged any time after booking.
The pending 50 percent of the reservation will be charged at any time 30 days prior to arrival.

Applicable Cancellation Policy    
Since reservation date 1-night fee will be charged, if cancelled up to 07 days before date of arrival. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. Promotional reservations are nonrefundable.

You should Know:
Room Check-In: 15:00 hours / Room Check-Out: 12:00 hours
Accepted Payment Options: Credit cards Visa, MasterCard & American Express.
Room Assignments: Room numbers are disclosed upon check-in; hotel does not guarantee specific unit numbers.
Extra Adults & Children over 12 years: $15 USD per night, subject to room maximum capacity.
Children under 12 years of age stay free with an accompanied adult, subject to room maximum capacity.

The use of the facilities, beach chairs and umbrellas are exclusively for Ixchel Registered Guest, visitors are not allowed. Lounge chairs must not be reserved; all unattended objects will be sent to the front desk. Ixchel promotes a respect your neighbors’ policy we ask that all voice levels and other noises be kept to a minimum from 11:00 p.m. until 9:00 a.m. Please consider that any unreturned towels at Check-out may incur a cost of $20 USD for each. Every room has a digital safe. The hotel is not responsible for any object lost in your room or on hotel property. Make sure to store your documents, valuables, money and jewelry in the room safe.