Privacy Policy & Cookie Notice

Ixchel Beach Hotel places top priority to the privacy and confidentiality of guest’s information in accordance to Mexico Data Protection Laws. We pledge to be the most convenient lodging option on Isla Mujeres which includes respecting your privacy and protecting your personal information. In this privacy statement (“Statement”), we provide you with details about how we collect, use, and disclose your personal information.  

Our mission is to “Offer quality hospitality services on Isla Mujeres through the highest commitment in our lodging services to achieve the best experience for our guests” We look forward to welcoming you to Ixchel your home on Isla Mujeres.   

The Hotel is devoted to safeguarding your privacy while navigating the Hotel´s website  

We collect the following personal information about you, when browsing our Site, using our Booking Engine or registering on our online forms. This information is used but not limited to the following purposes: purchase Hotel accommodations, enter your email in our promotions, to share marketing communications and surveys, follow ups to guest questions and suggestions and quality improvement of your experience of our Site.  

The data collected through our Site it not used in any way that you may be unaware or without consent. In the event you opt to provide such data we will use only for the purposes described in the terms and conditions found on the form. Forms will provide and opt-out feature to allow you to decide not to take plane in the Hotel lists and future marketing efforts. When deciding whether to join or not such lists, take into consideration that they are only used for Hotel purposes or in collaboration with Hotel partners.  

Please feel confident that when using our Site to purchase any of our services the Hotel is always committed to protecting your information. Hotel handles all user information with utmost care thus all data is stored in secure systems environments. Should you decide that you no longer wish for the Hotel to include you in on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Statement, please contact us by sending an email or by clicking on the “unsubscribe” button from our email communication.  

Hotel will continue to improve and develop Site features and services; hence we monitor user data such as usage of site for marketing analysis and for promotional purposes. In connection with such goal, Hotel may share data that does not reveal any user personal information about our individual Site users in any way that identifies who they are or how to contact them. Our users may find external links throughout our Site, related to travel resources or services. Mentioned sites may not abide to our same policies, thus we are not responsible for the privacy policies or actions of any third parties, including without limitation, any web site owners whose sites may be reach through this Site, nor can we control the activities on such sites. Please visit under discretion and contact any of these sites directly for any additional information related to data collection practices before submitting any sensitive data.  

This statement applies exclusively for brand. By using our products or services, you acknowledge and consent the collection and use of your data for the purposes previously described.  

Access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user. Hotel reserves the right to update this Privacy Policy at any time. Relevant changes will be published on this section. Please note that his Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers.