Skip to main content

Frequently Asked Questions

Safe Travels

At Ixchel Beach Hotel, we are committed to providing you the BEST possible SAFE EXPERIENCES, since starting your reservation and during your visit!

Guest COVID-19 Testing

In accordance with the recently established CDC guidelines for all travelers entering the United States to provide a negative COVID-19 test 72hrs before travel.

It will be a pleasure to assist you with the Negative Covid-19 Test on Isla Mujeres to timely lead your Medical Appointment from the Hotel and before you travel back home. Please contact us at customerservice@ixchelbeachhotel.com

Please take a moment to consider all aspects when planning your trip as your SAFETY is of utmost importance to us. The information presented in this document will be updated periodically as it becomes available.

Frequently Asked Questions

  • Does Isla Mujeres have testing sites locally?
    Yes, tests can be done on Isla Mujeres or if you also prefer several sources in Cancun.
  • Is testing done onsite at the hotel?
    Yes, once you set up an appointment, the service provider will arrange the testing at the hotel.
  • What are the recommended tests?
    The PCR or Antigen tests, will comply with the CDC requirements.
  • How much does it cost?
    Prices range from $80 USD approx. (Antigen Test) or $150USD approx. (PCR Test)
  • How long does it take to receive results?
    Within 24 hours
  • How are results delivered?
    By e-mail directly to the guest or if need in printed format.
  • Are the results certified?
    Yes, all results are valid for international travels.
  • How can I set up an appointment?
    We will be glad to arrange assist you with this, please contact us for more details.
  • When should I set up the appointment?
    The test is required to be done within 72hours prior boarding a flight.
  • I was unable to get my test on time, what if I need to extend my stay?
    Please approach the front desk for rate and available, or if needed there are recommended alternatives in the Cancun Area near the Airport.
  • Is the Hotel able to accommodate a guest should they receive positive test results?
    Yes, we will offer a 50% rate reduction for prolonged stays.
  • What about the beach?
    Ixchel Beach Hotel is located at PLAYA NORTE ISLA MUJERES, among one of the TOP PUBLIC BEACHES of the World, thus its current state of RESTRICTIONS are regulated by LOCAL & STATE Government under a STOP LIGHT System. You may review the weekly updates by visiting the following site: REACTIVEMOS QUINTANA ROO! (SPANISH)

Learn more about our Safety & Hygiene Protocols

 

Back to top