Hotel Reviews

  • The Best of Mexico!

    I was lucky to have directed and shot a travel show for 7 years, a show which focused on resorts in the Caribbean. Nine years ago our crew went to Isla Mujeres and this Hotel was just being finished. It's specialness

    MexpertMichael
  • Best place ever!

    We rented the penthouse suite 501. Words can't explain. The service of the hotel staff is unbelievable. They knew us by name. Knew our drinks. We even bought a lobster and a fish off the fishermen and the kitchen

    Ashleytoews
  • Great stay!

    Excellent stay while on Isla. Spent a week there. The service was fantastic!!! Hotel is at the best beach on the island. Calm waters allow you to float all day! Hotel is also close to restaurants and only a short

    Laura B
  • “Amazing Destination”

    We had the pleasure of staying in the penthouse that is in the front of the hotel, facing the beach. It was a gorgeous view and the service of the entire staff was awesome. We needed assistance turning on the

    flower23_1 Mar 03, 2016
  • “Classy”

    A classy hotel with friendly and professional staff. We had the 1 bedroom ocean view. The balcony was big and offered stunning views of Playa Norte. The beach was superb with plenty of lounges and umbrella's,

    14Daroad Feb 26, 2016
  • "Paradise Vacation!"

    I was very happy with this hotel. From the check in to the check out, everyone who I came in contact with was super friendly and the service was top notch! The hotel is very clean and kept up well. The Ixchel

    Ray C Feb 18, 2016
  • "Great Place to Stay with a Great Location"

    I've stayed at this hotel three times in three different types of rooms. All three experiences were great. The staff is super helpful and very friendly. The rates are higher than other hotels on the island because

    Carmansue Feb 17, 2016
  • "Another Awesome Stay"

    Another Awesome Stay at the IXCHEL Beach Hotel. Room was as always clean and cool, The Staff here are excellent. Every time you pass any employee they greet you and are willing to take a moment and talk to you.

    Laurie B Jan 03, 2016
  • The Best of Mexico!

    I was lucky to have directed and shot a travel show for 7 years, a show which focused on resorts in the Caribbean. Nine years ago our crew went to Isla Mujeres and this Hotel was just being finished. It's specialness was apparent then, and I told myself that one day I'd stay there. That dream finally came true last week and this palace didn't disappoint. Their location on the Playa Norte oasis is second to none. The rooms were perfection. The bed was the most comfortable I've ever slept on. The hotel staff was the most amazing I've experienced. Polite, helpful beyond expectations. Super accommodating to my every need. I knew I could have a cheaper trip by packing lunches and drinks in a cooler every day. But did so only two of twelve days because the serving staff of their in-house hospitality/restaurant, called Kalak, were so attentive, prompt, and amazing, having them cater to our every need actually made the trip more enjoyable. Our beach servers were Angel and Chepo, and oh my did we feel pampered and catered to by these fine men. Should you be lucky enough to lay on this beach, and have these two professionals serve you, you'll see exactly what I'm talking about. Thank you Ixchel for a perfect vacation. Can't wait to come back.

    MexpertMichael, Toronto, Canada Aug 23, 2017
  • Best place ever!

    We rented the penthouse suite 501. Words can't explain. The service of the hotel staff is unbelievable. They knew us by name. Knew our drinks. We even bought a lobster and a fish off the fishermen and the kitchen cooked it for a very small fee. I can't say enough about this place. Our private rooftop with jacuzzi..... didn't even know we would have this. Full kitchen. Cooked tons of food so we didn't have to go out for every meal. Best week of our lives! Ernesto, Jose, Santiago, Daniel, Armando, and David. We love these guys! . We love them so much these guys were so great!

    Ashleytoews Sep 23, 2017
  • Great stay!

    Excellent stay while on Isla. Spent a week there. The service was fantastic!!! Hotel is at the best beach on the island. Calm waters allow you to float all day! Hotel is also close to restaurants and only a short walk to the ferry. You can rent a golf cart right near the door of the hotel and there is plenty of golf cart parking there. There was a water cooler in room for clean drinking. The water pressure of the shower was incredible. Our rooom was impeccably cleaned with turn down service each night. I would stay again.

    Laura B Sep 23, 2017
  • “Amazing Destination”

    We had the pleasure of staying in the penthouse that is in the front of the hotel, facing the beach. It was a gorgeous view and the service of the entire staff was awesome. We needed assistance turning on the oven and the staff came immediately to assist us. When we requested additional towels, there were no problems. The daily maid service is also a nice addition. I couldn't complain about a single thing. The beach is immaculate and there are plenty of chairs for everyone. I wold definitely go back again. The rooftop patio with hot tub is not to be missed. We spent every sunset up there before we went out for the night.

    flower23_1, New York, USA Mar 03, 2016
  • “Classy”

    A classy hotel with friendly and professional staff. We had the 1 bedroom ocean view. The balcony was big and offered stunning views of Playa Norte. The beach was superb with plenty of lounges and umbrella's, with beverage and food service. Our room was modern and well maintained with kitchen facilities. We were in the # 2 tower which tended to be windy out on the balcony, while our friends in tower 1 had a calm setting with views of the sunset. The location is a easy stroll to all the restaurants and stores on Hidalgo st. There is also plenty of parking for golf carts. I would not hesitate to stay here again, it is a great hotel on a great beach, convenient to everything.

    14Daroad, Hughson CA, USA Feb 26, 2016
  • "Paradise Vacation!"

    I was very happy with this hotel. From the check in to the check out, everyone who I came in contact with was super friendly and the service was top notch! The hotel is very clean and kept up well. The Ixchel is in the greatest location. Right on the beach and you can walk and in minutes you will come to the main area where all the restaurants and shops are located. The food all around the island is super good with lots and lots of places to choose from! The beach has the sugar white sand and the turquoise water is just beautiful. The service on the beach was fantastic! I would like to thank our waiter Nicholas, for his prompt service and making sure we were doing good at all times. The man works hard to make sure the customers are happy. The 2 for 1 drink specials was a nice way to go! Nicholas made sure I didn’t go thirsty! Highly recommended!

    Ray C, Woodbury, Minnesota Feb 18, 2016
  • "Great Place to Stay with a Great Location"

    I've stayed at this hotel three times in three different types of rooms. All three experiences were great. The staff is super helpful and very friendly. The rates are higher than other hotels on the island because you're literally right on the beach. When you stay here, your beach chairs and umbrella are included everyday which is nice. Just remember to tip your guy; digging the hole for your umbrella and moving your chairs isn't easy work. If you ask the front desk for restaurant recommendations, they will send you to places with perks like free appetizers or drinks. They also have several deals set up with area businesses where you can discounts on tours, food, etc. If the penthouse is available and within your budget, do it. It is amazing.

    Carmansue, Kansas City, Missouri, United States Feb 17, 2016
  • "Another Awesome Stay"

    Another Awesome Stay at the IXCHEL Beach Hotel. Room was as always clean and cool, The Staff here are excellent. Every time you pass any employee they greet you and are willing to take a moment and talk to you. Need any assistance and they are right there to take care of things. I can't say enough good things. Mariana was always smiling and knew us right away from previous stays. Gloria the Maid was most fantastic this visit with a friend always on our bed. I was in the elevator and even little kids were excited to see what was on their bed, it was like a treat to see what we would find!! She and her crew were most fantastic. I am including a few pictures of her Great Artisitc Talent. Visiting the island you will NOT be disappointed to stay here.

    Laurie B, Marysville, Washington, USA Jan 03, 2016