Rooms From

124 .47 $

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Reservations 1-800-638-5061

Contact Us

Please feel free to contact us with your questions, we would like to hear from you, help us make your visit memorable.

We have several ways for you to contact us please see below.

RESERVATIONS

Room Rates & Reservations -
reservation@ixchelbeachhotel.com

Customer Service -
customerservice@ixchelbeachhotel.com

Concierge Services -
concierge@ixchelbeachhotel.com

Phone: +52 (998) 802-1014 ext. 2
Toll Free: 1-800-638-5061

MAIN OFFICE

Ixchel Beach Hotel
Playa Norte Centro S/N
Isla Mujeres, Q. Roo 77400

Phone: +52 (998) 999-2010
Fax: +52 (998) 999-2011

Ixchel Beach Hotel

Playa Norte, Isla Mujeres, Q. Roo 77400, Mexic

HOW TO GET TO IXCHEL

Avenida Hidalgo, Playa Norte Colonia Centro
Isla Mujeres CP 77400

HOTEL POLICY

Payment & Cancellation Policy

High Season
3 January to 30 April

  • 50% deposit required to confirm reservation.
  • Remaining 50% to be collected within 30 days before arrival date.
  • Payments are partially refundable, if canceling before 10 or more days of arrival date, 1 Penalty night applies regardless of cancellation date.  Otherwise all cancellations within 9 days or less are non-refundable.
  • The lack of full payment will result in automatic cancellation and initial deposit of 50% will be considered as penalty charge.
  • All reservations with “Promotions” are non-refundable.
  • All promotions are subject to availability and can end without notice.

Regular Season
May 1 to December 19 

  • 50% deposit required to confirm reservation.
  • Remaining 50% to be collected within 30 days before arrival date.
  • Payments are partially refundable, if canceling before 3 or more days of arrival date, 1 Penalty night applies regardless of cancellation date.  Otherwise all cancellations within 2 days or less are non-refundable.
  • The lack of full payment will result in automatic cancellation and initial deposit of 50% will be considered as penalty charge.
  • All reservations with “Promotions” are non-refundable.
  • All promotions are subject to availability and can end without notice.

Christmas and New Year

December 19 to January 2

  • 50% deposit required to confirm reservation.
  • Remaining 50% to be collected within 60 days before arrival date.
  • Payments are partially refundable, if canceling before 10 or more days of arrival date, 1 Penalty night applies regardless of cancellation date.  Otherwise all cancellations within 9 days or less are non-refundable.
  • The lack of full payment will result in automatic cancellation and initial deposit of 50% will be considered as penalty charge.
  • All reservations with “Promotions” are non-refundable.
  • All promotions are subject to availability and can end without notice.